If so, please be aware that plug-ins are not cross platform compatible. For songs to load fully you would also of course need to have the same third party instruments and audio plug-ins installed if you use any of those.If you use multiple systems make sure you have all of the same *.soundsets installed on all of them, if you use those in your music productions. Any songs that may have used *.soundset content from Studio One will need to have those same soundsets installed on the other system or they will show as "missing files".This will also cover most singular third party sample content like drum samples and similar things. ĭoing the above will ensure that all referenced audio files follow the song folder if you move or copy it to another computer. Alternately, Studio One has an option that will remind you to do that on a regular basis as you work, Options/Preferences(macOS) > Locations > User Data > Ask to copy external files when saving song. This can be accomplished by opening a song and going to the browser Pool tab and right clicking and selecting Copy External Files. Make sure that all of the referenced audio files and samples are collected into the song folder.You can also access Diagnostics Reporting from the Help drop-down menu at any time.This article will outline the things to be aware of if, or when, you move Studio One songs - copying a song folder - from one computer to another, to avoid the most common issues involved with doing that. Operating system and hardware information.Information about crashed and unexpected behavior.Zip file that you can attach to the support ticket when you create it at my. This will compile a report for you to attach to a support ticket, giving your support agent the best information to assist with your issue as efficiently as possible. In the event that you’d like assistance with a Studio One issue from PreSonus Support, one of the best things you can do is click the Create Diagnostics Report button on the bottom left of the Recovery Options dialog. You can also force loading of the Safety Options dialog box by pressing and holding during Studio One’s startup.Īdditionally, in the event that you encounter a hard freeze that requires a force quit command to close Studio One, The Safety Options dialog box will also appear the next time you launch Studio One. This will help you isolate problematic plug-ins removing them from your workflow can ensure that they won’t cause a crash again. With it, you can choose to select or deselect startup activations of Plug-ins by type in an effort to troubleshoot what might be causing your crash. In the event that you encounter a crash, you’ll be presented with this Safety Options dialog box: While we pride ourselves in building Studio One in a manner that provides the best possible stability for all users, sometimes plug-ins-particularly older ones-can introduce conflicts that may result in an unfortunate crash. Right-clicking any Document in the Start Page will present a contextual menu that includes “Open with Options.” From here, you can choose to enable or disable any plug-ins that might be causing issues.Ĭhoosing “Profile Document Loading” will open the Document with safety options and provide insights into plug-in load times,Ĭhoosing “Profile document saving” will provide similar insights related to the Document’s save. Below you will find some information on using these diagnostic tools. With Studio One 5.4 and above, there are now built-in diagnostics that can be sent to Tech Support to assist with your issues.
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